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These terms set out the rules that apply when you use pisogo8 — your account, your wallet activity, and how we handle the relationship between us. Read them carefully before you deposit, play, or request a withdrawal, because using the platform means you accept what is written here.
These terms form a binding agreement between you and pisogo8 the moment you complete registration and access any part of the platform. They cover every action you take — logging in, funding your account via Coins. ph or PESONet, placing wagers, reviewing transaction history, and requesting withdrawals. We update these terms when our services, payment rails, or the legal environment change. When that happens, the revised version goes live on this page and a notice appears in your account dashboard after login. Continued use after a revision means you accept the updated terms. If you do not agree with any change, stop using the platform and contact support to close your account. Access to pisogo8 depends on whether it is permitted under the laws of your location. We do not claim availability in regions where local law restricts such services. It is your responsibility to confirm that using this platform is lawful where you are. Nothing in these terms overrides applicable local law, and we reserve the right to restrict or suspend access to any account where eligibility is in question. For payment-specific conduct — including Coins. ph top-up procedures and PESONet transfer rules — refer to the dedicated wallet section inside your account.
Funding via Coins. ph follows the limits and verification steps shown in the deposit screen of your account. These terms govern what happens to funds once they clear to your pisogo8 wallet.
PESONet deposits are subject to bank processing schedules outside our control. Once funds appear in your pisogo8 wallet, the standard account rules in these terms apply.
GCash transactions linked to your account fall under both these terms and GCash's own service conditions. Disputes about a GCash transfer must first be raised with your e-wallet provider.
Access is available only in regions where local law permits. We may ask you to confirm your location and identity before allowing deposit or withdrawal actions on your account.
These terms do not cover everything equally. Knowing what falls inside this policy — and what sits outside it — helps you raise the right question with the right channel. Account access and on-platform transactions are fully within scope. Third-party payment providers operate under their own terms separately from ours.
Your login credentials, session security and account status are governed entirely by these terms. If your account is suspended or restricted, the process for review is described in the rights section below and initiated through our support channel.
Every deposit, wager and withdrawal processed through your pisogo8 wallet falls within scope. Transaction records visible in your account history are the reference point for any amount-related query you raise with us.
Game availability, lobby structure and promotional terms displayed on pisogo8 are covered by this policy. We may change or remove content at any time; the current state of each section is shown in your account dashboard after login.
Payment providers such as Coins. ph and PESONet operate under their own separate service agreements. We are not responsible for delays, fees or restrictions imposed by those providers on their side of a transaction.
You have concrete options when something about your account or a transaction does not look right. Start with your in-app transaction history — every deposit and withdrawal logged against your wallet is visible there, timestamped and sortable. If a record appears incorrect, you can flag it directly from the transaction detail screen before escalating to support. Updating account details — your registered mobile number or linked e-wallet — is handled through the account settings section, which requires identity verification before changes take effect. This step protects your wallet from unauthorised edits. For questions about how these terms apply to a specific situation, our support team is the right route; do not rely on lobby chat for policy matters. You may also request a summary of your account activity at any time by contacting us through the verified support channel. Closing your account is your right, and the request process is described at the contact step below.
Open the transaction history section in your account to see a full log of deposits, wagers and withdrawals. This is the first step before raising any amount-related question with support.
Changes to your registered mobile number or linked payment method require identity verification. Follow the fields shown in account settings — we do not process detail changes through chat or email alone.
If something in these terms is unclear as it applies to your account, contact support with your account reference and the specific section you are asking about. Generic lobby queries are not the right route for policy matters.
You can request account closure at any time. Any confirmed wallet balance at the point of closure is subject to the standard withdrawal process and the identity verification steps described in your account settings.
Policy questions need to go to the right channel so we can respond with the correct account context. Use the paths below depending on whether your question is urgent or relates to a specific transaction record.
The live chat widget inside your logged-in account is the fastest way to reach us on an open policy or account question. Have your account reference ready before you start the chat.
For written records of a policy question or a formal account closure request, use the support email address shown in your account settings. Responses reference your account and the relevant section of these terms.
A transaction you believe is recorded incorrectly should be flagged from the transaction detail screen first. If the in-app flag does not resolve it, escalate through live chat with the transaction ID visible in your history.
We hold account data only as long as it is needed for your active account and any legally required retention period. Cookie use on the platform is limited to session management and account continuity — you can review and adjust cookie settings through your browser at any time. Account security is your shared responsibility: keep your login credentials private and report any access you did not authorise through the support channel immediately. Requesting a change to data we hold about you starts with identity verification through account settings.
We retain account and transaction data for the period required by the applicable rules in the regions where we operate. When your account is closed, data is held only for the minimum period required, then removed.
Cookies on pisogo8 manage your session and keep the lobby state where you left it. No third-party advertising cookies are placed without your acknowledgement. Adjust cookie preferences in your browser settings at any time.
Your password and linked e-wallet — whether Coins. ph, GCash or PESONet — are your responsibility to keep secure. We will never ask for your password through chat. Report suspected unauthorised access through the support channel without delay.
To request a correction to account data or to ask what information we hold, contact us via the support email shown in account settings. Verification is required before we action any data change request.
These are the questions we hear most when members review the terms. Each answer points to the specific step or screen you need.
They apply from the moment you complete registration on pisogo8. Using any part of the platform — logging in, funding your wallet, or placing a wager — confirms that you have read and accepted the current version of these terms.
A notice appears in your account dashboard after login whenever we revise these terms. The updated version is also published on this page. Continuing to use the platform after the revision date means you accept the changes.
They cover what happens to your funds once they clear to your pisogo8 wallet. The transfer process itself is governed by the respective provider's own conditions. If a Coins. ph or PESONet transfer does not arrive, raise it with that provider first, then contact our support with the transaction reference.
Access depends on local law and is available in regions where it is legally permitted. It is your responsibility to confirm that using the platform is lawful in your specific location before registering or depositing.
Open the transaction detail screen in your account and use the flag option there. If the in-app process does not resolve it, escalate through live chat and provide the transaction ID shown in your history. Do not raise amount disputes through email alone.
Contact support through the verified email address shown in account settings and state that you want to close your account. Any wallet balance at the time of closure goes through the standard withdrawal process, which requires identity verification before funds are released.