App / Casino
Your information, transaction records and payment details are handled with care at pisogo8 — from the moment you log in to every Coins. ph top-up and PESONet transfer you make. This policy explains what we collect, how we use it, and what choices you have over your own data.
This privacy policy applies to all information pisogo8 collects when you access the platform, create an account, or complete a transaction. We collect data you provide directly — such as your name, contact details and payment method identifiers — and data generated by your activity, including login timestamps, session records and transaction history tied to your Coins. ph or PESONet transactions. We use this information to operate your account, process transactions and respond to support requests. We do not sell your personal data to third parties. Data shared with payment processors is limited to what those services need to complete your transaction — nothing more. Where you access pisogo8 from the Philippines or any other eligible region, your data is handled in accordance with applicable local law. We retain account and transaction records for as long as required by the laws of your jurisdiction and for as long as your account remains active. After account closure, we keep only the records we are legally obligated to hold. Cookies and similar technologies are used to keep your session active and to remember your in-app state — for example, so the lobby reloads where you left off. You can manage cookie preferences through your device or browser settings, though some functions may not work without session cookies.
When you fund your account via Coins. ph, we receive only the confirmation data needed to credit your wallet. We do not store your Coins. ph credentials.
PESONet bank transfer details are passed directly to the payment processor. We record the transaction reference and amount for your in-app transaction history.
Login timestamps, device type and session state are stored to maintain account continuity and to support any dispute or account query you raise with us.
Not every part of your experience falls under this policy in the same way. The table below draws a clear line between what we govern directly and what falls to third-party services or your own device settings.
Your login credentials, session tokens and account profile data are fully within scope. We control how this information is stored, who can access it internally and how long it is kept. You can request a review of this data at any time through our support channel.
All deposits and withdrawals processed through pisogo8 — including Coins. ph and PESONet — are recorded in your in-app transaction history. These records are within scope and are available to you in your account dashboard after login.
Game content supplied by studios such as JDB, PG Soft and Habanero is delivered through their systems. Game-level data, such as round results, is generated by those providers. We cover only the account and transaction layer; provider mechanics are governed by their own terms.
Once your payment instruction leaves our platform and enters the Coins. ph or PESONet network, it is subject to those services' own privacy practices. We have no control over how external payment processors handle data on their side.
You have real, actionable choices over your data at pisogo8. Reviewing your transaction history is straightforward — log in and navigate to the transaction records section of your account dashboard, where every deposit and withdrawal is listed with its reference, amount and date. If any account detail is incorrect — your registered contact information, for instance — you can request a correction by reaching out to our support team directly. If you want to know exactly what data we hold against your account, send a data access request through the support channel listed below. We will respond with a summary of the personal information tied to your account. If you choose to close your account, contact support and we will walk you through the process. Records we are legally required to retain will be kept for the period mandated by applicable local law; the rest will be deleted. Where access or eligibility is discussed, availability depends on local law and the eligible regions where pisogo8 operates.
Your full transaction history is visible in-app after login. No request needed — just open the transaction records section in your account dashboard.
If your registered name, contact number or email is wrong, send a correction request to our support team. We will update the record and confirm the change.
Ask us what personal information we hold on your account. Submit a data access request via email or live chat and we will prepare a summary for you.
You can request account closure at any time. Contact support to start the process. Legally required records are retained as specified by applicable local law.
Questions about how your data is handled, or requests to access, correct or delete your information, can be sent through any of the contact paths below. For account-specific queries — such as a transaction record you do not recognise or a payment detail you want corrected — include your registered account email so we can locate your record quickly.
Open the live chat icon inside your account for the fastest response to policy or data questions. Have your account email ready when you start the conversation.
Send data access requests, correction requests or policy questions to our support email address listed in your account settings page after login.
The Help Centre inside the app includes a privacy and account section. Use it to find answers to common data questions or to submit a support ticket directly.
Keeping your information accurate and accessible to you is a core part of how we operate. Here is a plain account of the four areas that matter most to members who want to understand how their data is managed.
Account and transaction data is stored on secured servers. We keep records for as long as your account is active and for the period required by applicable local law after closure. We do not hold data longer than necessary, and we do not share it with third parties outside of what payment processing requires.
Session cookies let the lobby reload where you left off and keep your login active between pages. You can clear or block cookies through your device settings, but session cookies are needed for the account to function correctly. We do not use cookies to serve advertising outside our platform.
Access to your account is protected by your login credentials. We recommend keeping your password unique to this account. If you notice any activity you did not authorise, contact support immediately so we can review your account session records and take action.
When this policy changes in a material way, we will post the updated version on this page. The current version is always accessible here. If you have questions about any change, reach out through live chat or email and we will explain what has been updated and why.
These are the data and privacy questions we hear most from members in the Philippines. If your question is not here, contact our support team directly through live chat or email.
We collect the details you enter during registration — your name, email address, contact number and any payment method identifiers you add. We also collect login and session data generated when you use the account, including timestamps and device type, to maintain account continuity.
Yes. Send a data access request to our support team via live chat or email. We will prepare a summary of the personal information tied to your account. Your transaction history is also visible in-app at any time after login, without needing to request it separately.
Only the information a payment processor needs to complete your transaction is shared — for example, transaction amount and reference when you use Coins. ph or PESONet. We do not sell your data. We do not share your account details with advertisers or unrelated third parties.
Contact support through live chat or email with the details you want corrected — such as a registered contact number or email address. We will update the record after verifying your identity and send you confirmation once the correction is done.
When you request account closure, we delete the personal data we are not legally required to keep. Transaction records and account details required by applicable local law are retained for the mandated period only. Contact support to start the closure process and we will confirm what is kept and for how long.
Cookies keep your session active and let the lobby reload where you left off. You can manage cookie settings through your device or browser, but session cookies are needed for your account to function. We do not use cookies to deliver advertising outside the platform. Blocking session cookies may prevent login from working correctly.